Insular thinking is a real danger in all walks of life, and certainly in business. Unfortunately, it is also all-too common. Last year, for example, we noted here an item about some senior managers who had been sent, as part of their annual training, on organized outings with volunteer groups. Some were positively thunderstruck at the teamwork skills they developed while self-organizing the unloading of roofing tiles from a pickup truck. Another praised the experience as an opportunity for senior management to “organize something and work with people.” I wonder what the managers of the volunteer organizations learned in turn from these awe-struck visitors. . .
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